Before contacting us, please consider the following.

Visit the Self-Help Hub 

Check it's not an emergency.

Call 111 or 999 for urgent medical help if you have any of these, as your request will not be seen immediately.

  • Crushing chest pain and tightness
  • New drooping on one side of the face, slurred speech, difficulty raising your arms, weakness, or numbness on one side of your body.
  • Severe difficulty breathing
  • Heavy bleeding that won't stop
  • Severe injuries
  • Feeling suicidal, wanting to harm yourself, or others.

For Non-Urgent Routine appointments, please click here 

Urgent Appointments

  • For an on the day acute, urgent issue, you will be added to the telephone triage list and will receive a call from the Advanced Nurse Practitioner.
  • We will ask you questions about why you need an appointment and will sometimes direct you to an alternative healthcare practitioner – this may be a pharmacist, dentist, optician, or other local service.
  • You may then be asked to attend an allocated appointment time, if necessary.
  • Where possible, please telephone for an urgent appointment between 8.30am and 9.00am.

Call the Surgery on 01544 267 985

  • Appointments can be made either by calling in to the surgery between 8.30am - 6.30pm, or by telephoning the surgery between 8.00am and 6.30pm Monday to Friday.
  • Children 16 years and younger presenting with an acute issue will be assessed on the same day.

HOME VISITS

If you require a home visit, please telephone the surgery before 10.00am if possible.

  • A Home Visit is provided when a patient who is housebound and unable to attend the surgery, or a resident in a care/nursing home, are too unwell to attend the surgery.

If you are unable to attend the Medical Centre during surgery hours due to illness or infirmity, the duty doctor can be contacted on 01544 267 985.

Our reception team will ask you some questions about why you are requesting a home visit. This will help us direct you to the right person to help you, which may not always be a GP.

You do not have to give this information, but it will support a clinician in planning the home visit. The clinician may sometimes decide that it would be more appropriate for the patient to be seen in the surgery.

OUT OF HOURS

Should you need to access to a doctor outside of surgery hours, please call NHS 111